Cozumel International Airport serves as a crucial gateway for Aegean Airlines passengers traveling between the Mexico and Greece. As Greece’s award-winning flag carrier, Aegean Airlines connects passengers between Cozumel and Athens through its operations at Cozumel International Airport (CZM). Here, you know everythings about Aegean Airlines CZM Terminal, including terminal details, contact information, facilities, and services for a smooth travel experience.

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Aegean Airlines Terminal at CZM Airport
Aegean Airlines operates from Terminal 1 at Cozumel International Airport. Terminal 1 is where you will arrive if you travel to Aegean Airlines Cozumel International Airport, providing passengers with convenient access to all necessary airport services and amenities.
What is the Aegean Airlines CZM Terminal Address?
The official address for Terminal 1 is:
Av. 75 Sur s/n, Col. Centro, Cozumel, Q.R., Mexico
Check Here: Aegean Airlines Terminal
How to Contact Aegean Airlines Terminal in CZM?
To reach Aegean Airlines Terminal in CZM, passengers can:
Aegean Airlines CZM Terminal | Terminal 7 |
Airport Type | International |
Cozumel International Airport Phone Number | 52 987 872 0832 |
Cozumel International Airport Address | Av. 75 Sur s/n, Col. Centro, Cozumel, Q.R., Mexico |
Airport Name | Cozumel International Airport |
Aegean Airlines Contact Number | 1 (833) 732-8158 |
Aegean Airlines Lost & Found | + 30 210 3530546 |
Aegean Airlines Headquarters | +30 210 6261700 |
Cozumel International Airport Code | CZM |
Aegean Airlines Ticket Counter Hours | 24/7 |
Aegean Airlines Official Website | https://en.aegeanair.com/ |
Official YouTube | https://www.youtube.com/user/aegeanairlinesvideo |
Official Twitter | https://x.com/aegeanairlines |
Official Facebook | https://www.facebook.com/aegeanairlinesinternational |
Official Instagram | https://www.instagram.com/aegeanairlines |
Aegean Airlines Terminal Cozumel International Airport Departures
Terminal 1 takes care of Aegean Airlines departure at CZM Airport in a smooth and effective manner. The departure process includes:
- Check-in Requirements
- Online Check-in: Available 48 hours before departure
- CZM Airport Check-in Deadline: 40 minutes prior to the scheduled departure time
- Cozumel International Airport Gate Arrival: Passengers should arrive at the boarding gate at least 20 minutes before departure
- Check-in Services
- Traditional check-in counters with airline staff
- Self-service kiosks for faster processing
- Dedicated counters for premium passengers
Aegean Airlines Cozumel International Airport Arrivals Terminal
All Aegean Airlines flights arrive at Terminal 1 at CZM Airport. A variety of facilities are available here to streamline procedures and improve travel convenience, including efficient baggage claim areas and ground transportation connections.
- Arrival Services Include:
- Baggage claim assistance
- CZM Airport Ground transportation information
- Customs and immigration processing
- Cozumel International Airport Lost and found services
Queries Handled by Aegean Airlines at CZM Terminal
Aegean Airlines staff at CZM Terminal 1 can assist with various passenger needs:
Flight Reservations and Modifications at CZM Terminal
Passengers can handle flight reservations and modifications for Aegean Airlines at CZM Terminal 1 through multiple channels. The Aegean Airlines service desk at CZM Airport assists with booking new flights, changing existing reservations, or upgrading tickets. Travelers can also make modifications online via the Aegean Airlines website or mobile app before arriving at CZM Terminal. For last-minute changes, it’s recommended to visit the check-in counters at CZM Airport at least 3 hours before departure, especially for international flights to Athens or connecting European destinations. Staff at CZM Terminal 1 can provide guidance on available flights, fare differences, and schedule changes.

Seat Assignments and Upgrades at CZM Airport
Aegean Airlines offers seat assignments and upgrades services at CZM Terminal 1. Passengers can select or change seats during online check-in or at the airport counters in CZM Terminal. Business Class upgrades may be available at the check-in desk or gate, depending on availability. Miles+Bonus members can use their points for upgrades at CZM Airport, subject to seat availability. The Aegean Airlines staff at CZM Terminal 1 can assist with special seating requests, including extra legroom seats or accommodations for passengers with specific needs.
Baggage Inquiries and Claims at CZM Terminal
For all baggage inquiries and claims, Aegean Airlines provides dedicated services at CZM Terminal 1. The baggage service office handles lost, delayed, or damaged luggage reports for flights arriving at CZM Airport. Passengers should retain their baggage claim tags and flight details when filing claims at CZM Terminal 1. Information about baggage allowances, excess fees, and restricted items is available at the check-in counters in CZM Airport, with staff ready to clarify policies for both carry-on and checked luggage.
Check-in Assistance at CZM Airport
Aegean Airlines offers comprehensive check-in assistance at CZM Terminal 1 to ensure a smooth start to your journey. Passengers can check in via self-service kiosks, online (24-48 hours before departure), or at traditional counters in CZM Terminal. The airline provides special assistance lanes for Business Class travelers and Miles+Bonus elite members at CZM Airport. Staff at CZM Terminal 1 are available to help with check-in issues, boarding pass printing, and last-minute travel document verification.

Boarding Pass Reprinting at CZM Terminal
If you need boarding pass reprinting, visit the Aegean Airlines check-in counters at CZM Terminal 1. The staff at CZM Airport can reissue boarding passes for misplaced or damaged documents, or assist passengers who couldn’t print passes before arriving at CZM Terminal. Self-service kiosks are also available in the check-in area of CZM Airport for quick reprinting, with airline representatives nearby to help if technical issues arise.
Unaccompanied Minor Services at CZM Airport
Aegean Airlines provides specialized unaccompanied minor services at CZM Terminal 1 for children traveling alone. Parents must complete all required documentation at the check-in counters in CZM Airport before departure. The airline staff at CZM Terminal 1 will escort minors through security, assist with boarding, and ensure proper handover to flight attendants. These services must be arranged in advance by contacting Aegean Airlines before arriving at CZM Airport.
Ticket Cancellations and Refunds at CZM Terminal
For ticket cancellations and refunds, passengers can visit the Aegean Airlines service desk at CZM Terminal 1. Staff at CZM Airport can explain cancellation policies, process refund requests, or assist with rebooking options. Refund eligibility depends on fare rules, with some tickets only qualifying for future travel credit. It’s recommended to review cancellation terms before visiting CZM Terminal 1, as some refunds may need to be processed through the original booking channel.

Flight Change Requests at CZM Airport
Aegean Airlines handles flight change requests at the check-in counters and service desk in CZM Terminal 1. Passengers can modify their travel dates or destinations at CZM Airport, subject to availability and fare conditions. Same-day flight changes may be possible at CZM Terminal 1 gate areas for last-minute adjustments, though fees or fare differences often apply. The airline staff at CZM Airport can explain all options and associated costs for itinerary changes.
Baggage Allowance Information at CZM Terminal
Comprehensive baggage allowance information is available at Aegean Airlines check-in counters in CZM Terminal 1. Staff at CZM Airport can clarify weight and size restrictions for both carry-on and checked luggage based on fare class and destination. Business Class passengers and Miles+Bonus members enjoy enhanced baggage allowances at CZM Terminal, with details posted at check-in areas and on the airline’s website. Excess baggage fees can be paid at CZM Airport counters before proceeding to security.
Travel Document Requirements at CZM Airport
Aegean Airlines verifies all travel document requirements at CZM Terminal 1 check-in. Staff at CZM Airport check passports, visas, and other necessary documents for flights to Greece and connecting European destinations. Passengers uncertain about entry requirements can consult the airline representatives at CZM Terminal 1 before proceeding through security. The check-in area at CZM Airport displays information about current travel restrictions and necessary health documentation for international flights.
Frequent Flyer Program Inquiries at CZM Terminal
For all frequent flyer program inquiries, visit the Aegean Airlines service desk at CZM Terminal 1. Staff at CZM Airport can assist with Miles+Bonus enrollment, point redemption, status questions, and mileage credit for flights. Members can also inquire about partner airline benefits and lounge access possibilities at CZM Terminal. Elite status recognition and priority services are available to qualifying members when checking in at CZM Airport.
Facilities at Aegean Airlines CZM Terminal
Cozumel International Airport Terminal 1 offers comprehensive facilities to enhance the passenger experience:
- Free WiFi: Available throughout CZM Airport Terminal 1
- CZM Airport Currency Exchange: Travelex services landside
- Charging Stations: Near Cozumel International Airport gates
- Nursing Rooms: Available upon request
- Priority Services: For Business Class passengers
Conclusion
Aegean Airlines Cozumel International Airport operations at Terminal 1 provide passengers with comprehensive services and modern facilities. Whether you’re departing to Greece or arriving from Mediterranean destinations, Terminal 1 offers everything needed for a comfortable and efficient airport experience. For the most current flight information and services, passengers should contact Aegean Airlines.
FAQs on Aegean Airlines at Cozumel International Airport – CZM Terminal
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