Adolfo Suárez Madrid–Barajas Airport serves as a crucial gateway for Aegean Airlines passengers traveling between the Spain and Greece. As Greece’s award-winning flag carrier, Aegean Airlines connects passengers between Madrid and Athens through its operations at Adolfo Suárez Madrid–Barajas Airport (MAD). Here, you know everythings about Aegean Airlines MAD Terminal, including terminal details, contact information, facilities, and services for a smooth travel experience.

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Aegean Airlines Terminal at MAD Airport
Aegean Airlines operates from Terminal 1 at Adolfo Suárez Madrid–Barajas Airport. Terminal 1 is where you will arrive if you travel to Aegean Airlines Adolfo Suárez Madrid–Barajas Airport, providing passengers with convenient access to all necessary airport services and amenities.
What is the Aegean Airlines MAD Terminal Address?
The official address for Terminal 1 is:
Av. de la Hispanidad, s/n, 28042 Madrid, Spain
Check Here: Aegean Airlines Terminal
How to Contact Aegean Airlines Terminal in MAD?
To reach Aegean Airlines Terminal in MAD, passengers can:
Aegean Airlines MAD Terminal | Terminal 7 |
Airport Type | International |
Adolfo Suárez Madrid–Barajas Airport Phone Number | 34 913 21 10 00 |
Adolfo Suárez Madrid–Barajas Airport Address | Av. de la Hispanidad, s/n, 28042 Madrid, Spain |
Airport Name | Adolfo Suárez Madrid–Barajas Airport |
Aegean Airlines Contact Number | 1 (833) 732-8158 |
Aegean Airlines Lost & Found | + 30 210 3530546 |
Aegean Airlines Headquarters | +30 210 6261700 |
Adolfo Suárez Madrid–Barajas Airport Code | MAD |
Aegean Airlines Ticket Counter Hours | 24/7 |
Aegean Airlines Official Website | https://en.aegeanair.com/ |
Official YouTube | https://www.youtube.com/user/aegeanairlinesvideo |
Official Twitter | https://x.com/aegeanairlines |
Official Facebook | https://www.facebook.com/aegeanairlinesinternational |
Official Instagram | https://www.instagram.com/aegeanairlines |
Aegean Airlines Terminal Adolfo Suárez Madrid–Barajas Airport Departures
Terminal 1 takes care of Aegean Airlines departure at MAD Airport in a smooth and effective manner. The departure process includes:
- Check-in Requirements
- Online Check-in: Available 48 hours before departure
- MAD Airport Check-in Deadline: 40 minutes prior to the scheduled departure time
- Adolfo Suárez Madrid–Barajas Airport Gate Arrival: Passengers should arrive at the boarding gate at least 20 minutes before departure
- Check-in Services
- Traditional check-in counters with airline staff
- Self-service kiosks for faster processing
- Dedicated counters for premium passengers
Aegean Airlines Adolfo Suárez Madrid–Barajas Airport Arrivals Terminal
All Aegean Airlines flights arrive at Terminal 1 at MAD Airport. A variety of facilities are available here to streamline procedures and improve travel convenience, including efficient baggage claim areas and ground transportation connections.
- Arrival Services Include:
- Baggage claim assistance
- MAD Airport Ground transportation information
- Customs and immigration processing
- Adolfo Suárez Madrid–Barajas Airport Lost and found services
Queries Handled by Aegean Airlines at MAD Terminal
Aegean Airlines staff at MAD Terminal 1 can assist with various passenger needs:
Flight Reservations and Modifications at MAD Terminal
Passengers can handle flight reservations and modifications for Aegean Airlines at MAD Terminal 1 through multiple channels. The Aegean Airlines service desk at MAD Airport assists with booking new flights, changing existing reservations, or upgrading tickets. Travelers can also make modifications online via the Aegean Airlines website or mobile app before arriving at MAD Terminal. For last-minute changes, it’s recommended to visit the check-in counters at MAD Airport at least 3 hours before departure, especially for international flights to Athens or connecting European destinations. Staff at MAD Terminal 1 can provide guidance on available flights, fare differences, and schedule changes.

Seat Assignments and Upgrades at MAD Airport
Aegean Airlines offers seat assignments and upgrades services at MAD Terminal 1. Passengers can select or change seats during online check-in or at the airport counters in MAD Terminal. Business Class upgrades may be available at the check-in desk or gate, depending on availability. Miles+Bonus members can use their points for upgrades at MAD Airport, subject to seat availability. The Aegean Airlines staff at MAD Terminal 1 can assist with special seating requests, including extra legroom seats or accommodations for passengers with specific needs.
Baggage Inquiries and Claims at MAD Terminal
For all baggage inquiries and claims, Aegean Airlines provides dedicated services at MAD Terminal 1. The baggage service office handles lost, delayed, or damaged luggage reports for flights arriving at MAD Airport. Passengers should retain their baggage claim tags and flight details when filing claims at MAD Terminal 1. Information about baggage allowances, excess fees, and restricted items is available at the check-in counters in MAD Airport, with staff ready to clarify policies for both carry-on and checked luggage.
Check-in Assistance at MAD Airport
Aegean Airlines offers comprehensive check-in assistance at MAD Terminal 1 to ensure a smooth start to your journey. Passengers can check in via self-service kiosks, online (24-48 hours before departure), or at traditional counters in MAD Terminal. The airline provides special assistance lanes for Business Class travelers and Miles+Bonus elite members at MAD Airport. Staff at MAD Terminal 1 are available to help with check-in issues, boarding pass printing, and last-minute travel document verification.

Boarding Pass Reprinting at MAD Terminal
If you need boarding pass reprinting, visit the Aegean Airlines check-in counters at MAD Terminal 1. The staff at MAD Airport can reissue boarding passes for misplaced or damaged documents, or assist passengers who couldn’t print passes before arriving at MAD Terminal. Self-service kiosks are also available in the check-in area of MAD Airport for quick reprinting, with airline representatives nearby to help if technical issues arise.
Unaccompanied Minor Services at MAD Airport
Aegean Airlines provides specialized unaccompanied minor services at MAD Terminal 1 for children traveling alone. Parents must complete all required documentation at the check-in counters in MAD Airport before departure. The airline staff at MAD Terminal 1 will escort minors through security, assist with boarding, and ensure proper handover to flight attendants. These services must be arranged in advance by contacting Aegean Airlines before arriving at MAD Airport.
Ticket Cancellations and Refunds at MAD Terminal
For ticket cancellations and refunds, passengers can visit the Aegean Airlines service desk at MAD Terminal 1. Staff at MAD Airport can explain cancellation policies, process refund requests, or assist with rebooking options. Refund eligibility depends on fare rules, with some tickets only qualifying for future travel credit. It’s recommended to review cancellation terms before visiting MAD Terminal 1, as some refunds may need to be processed through the original booking channel.

Flight Change Requests at MAD Airport
Aegean Airlines handles flight change requests at the check-in counters and service desk in MAD Terminal 1. Passengers can modify their travel dates or destinations at MAD Airport, subject to availability and fare conditions. Same-day flight changes may be possible at MAD Terminal 1 gate areas for last-minute adjustments, though fees or fare differences often apply. The airline staff at MAD Airport can explain all options and associated costs for itinerary changes.
Baggage Allowance Information at MAD Terminal
Comprehensive baggage allowance information is available at Aegean Airlines check-in counters in MAD Terminal 1. Staff at MAD Airport can clarify weight and size restrictions for both carry-on and checked luggage based on fare class and destination. Business Class passengers and Miles+Bonus members enjoy enhanced baggage allowances at MAD Terminal, with details posted at check-in areas and on the airline’s website. Excess baggage fees can be paid at MAD Airport counters before proceeding to security.
Travel Document Requirements at MAD Airport
Aegean Airlines verifies all travel document requirements at MAD Terminal 1 check-in. Staff at MAD Airport check passports, visas, and other necessary documents for flights to Greece and connecting European destinations. Passengers uncertain about entry requirements can consult the airline representatives at MAD Terminal 1 before proceeding through security. The check-in area at MAD Airport displays information about current travel restrictions and necessary health documentation for international flights.
Frequent Flyer Program Inquiries at MAD Terminal
For all frequent flyer program inquiries, visit the Aegean Airlines service desk at MAD Terminal 1. Staff at MAD Airport can assist with Miles+Bonus enrollment, point redemption, status questions, and mileage credit for flights. Members can also inquire about partner airline benefits and lounge access possibilities at MAD Terminal. Elite status recognition and priority services are available to qualifying members when checking in at MAD Airport.
Facilities at Aegean Airlines MAD Terminal
Adolfo Suárez Madrid–Barajas Airport Terminal 1 offers comprehensive facilities to enhance the passenger experience:
- Free WiFi: Available throughout MAD Airport Terminal 1
- MAD Airport Currency Exchange: Travelex services landside
- Charging Stations: Near Adolfo Suárez Madrid–Barajas Airport gates
- Nursing Rooms: Available upon request
- Priority Services: For Business Class passengers
Conclusion
Aegean Airlines Adolfo Suárez Madrid–Barajas Airport operations at Terminal 1 provide passengers with comprehensive services and modern facilities. Whether you’re departing to Greece or arriving from Mediterranean destinations, Terminal 1 offers everything needed for a comfortable and efficient airport experience. For the most current flight information and services, passengers should contact Aegean Airlines.
FAQs on Aegean Airlines at Adolfo Suárez Madrid–Barajas Airport – MAD Terminal
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